Provider Agreement

This Provider Agreement ("Agreement") governs your participation as a physiotherapist offering services through the NurtureCore Studio platform (the "Services") operated by Yushen MGT Incorporated ("NurtureCore Studio"). By completing onboarding and accepting bookings, you agree to this Agreement. This Agreement is in addition to the NurtureCore Studio Terms of Service and Privacy Policy.

1. Eligibility and credentials

To use the Services as a provider you represent and warrant that you:

• Hold a current and unrestricted license to practice physiotherapy in at least one US state or Canadian province, valid for the jurisdictions where your clients reside at the time of each session.
• Maintain professional liability (malpractice) insurance with minimum coverage of US$1,000,000 per occurrence / US$3,000,000 aggregate (or local equivalent), and provide proof of coverage to NurtureCore Studio.
• Have a National Provider Identifier (NPI) (US) or equivalent provincial provider number (Canada).
• Have not been suspended, sanctioned, or barred from practice by any licensing body or government program.
• Will keep all credentials current and notify NurtureCore Studio within five (5) business days of any change in license status, malpractice coverage, or sanction.

2. Independent contractor

You are an independent contractor. Nothing in this Agreement creates an employer/employee, partnership, or joint-venture relationship between you and NurtureCore Studio. You retain full clinical judgment over the services you provide. You are responsible for your own income taxes and self-employment obligations.

3. Profile and content

• You must upload a clear, recent profile photo of yourself before your account can be approved or remain active.
• You are responsible for the accuracy of your bio, credentials, and any sample videos you upload.
• You grant NurtureCore Studio a non-exclusive, worldwide, royalty-free license to display your photo, bio, sample videos, and price information on the platform and in marketing materials directly promoting your listing.
• You may not use NurtureCore Studio's name, logo, or trademarks without prior written consent except in your own profile and in client-facing superbills generated by the platform.

4. Pricing, commission, and payouts

• You set your own per-duration pricing within the platform.
• NurtureCore Studio retains a flat platform commission of 15% of the listed session price. This commission is the sole compensation NurtureCore Studio receives in connection with your sessions.
• The remaining 85% is paid to your connected Stripe account immediately upon session completion via Stripe Connect.
• You are responsible for all taxes on amounts you receive. NurtureCore Studio will provide a Form 1099-NEC (US) or applicable Canadian slip annually if your earnings reach the reporting threshold.

5. Cancellations, no-shows, and refunds

You agree to honor the platform-wide cancellation and refund policy published at /cancellation-policy. If you cancel a confirmed session for any reason other than emergency, the client receives a 100% refund and your payout for that session is reversed. Repeated provider-initiated cancellations may result in suspension.

6. Conduct standards

• Treat all clients with dignity, respect, and cultural humility.
• Maintain professional boundaries at all times.
• Stay within the scope of your license; do not provide services that require an in-person assessment.
• Do not record sessions without the explicit consent of the client at the start of the recorded portion.
• Do not solicit clients to book outside the NurtureCore Studio platform during the term of this Agreement (see Section 11).

7. Documentation

You agree to complete clinical session notes (SOAP format) within 48 hours of each session and to assign appropriate ICD-10 diagnosis codes. Notes must be signed before any insurance claim or superbill can be issued. You retain ownership of your clinical notes; NurtureCore Studio stores them on your behalf and will provide them to you on request.

8. Insurance billing (when enabled)

If you opt in to direct insurance billing through NurtureCore Studio, you authorize NurtureCore Studio to act as your billing agent and submit claims under your NPI or provincial provider number for sessions delivered through the platform. You acknowledge that NurtureCore Studio pays you immediately upon session completion regardless of the insurer's reimbursement timeline, and that NurtureCore Studio bears the reimbursement risk for properly documented sessions. You agree to respond to any claim documentation requests within five (5) business days.

9. Confidentiality and privacy

You will keep client information confidential and use it only to provide services through the platform. You will comply with all applicable privacy laws including HIPAA (where you are a covered entity) and PIPEDA. You will not share client information with third parties except as required by law or as part of a permitted claim submission.

10. Liability and indemnification

You assume full responsibility and liability for the services you deliver, including any clinical decisions and outcomes. You agree to indemnify, defend, and hold harmless NurtureCore Studio and its affiliates from and against any claims, liabilities, damages, and expenses arising out of or relating to your services, your breach of this Agreement, or your violation of any law or third-party right.

11. Term and termination

• This Agreement begins when you accept it and continues until terminated.
• Either party may terminate this Agreement for any reason on 30 days' written notice.
• NurtureCore Studio may terminate immediately for cause, including license suspension, fraud, or violation of conduct standards.
• Upon termination, you will fulfill any sessions already booked unless the client requests cancellation.
• Sections 3 (license to existing content), 7, 9, 10, and 12 survive termination.

12. Governing law and disputes

This Agreement is governed by the laws of the State of Delaware. Any dispute will be resolved by binding arbitration as described in the NurtureCore Studio Terms of Service.

13. Changes to this Agreement

NurtureCore Studio may update this Agreement on 30 days' notice to you by email or in-platform notification. Your continued use of the platform after the effective date constitutes acceptance of the updated Agreement.